Either a) the product itself or the printing is defective, or b) the final product is materially different than the design displayed in the campaign.
Products that do not meet these criteria will not be considered for return. To return a product to OnlinePreSales email firstname.lastname@example.org. We will provide a return address.
Please use the sizing chart information provided on our product page or main menu to pick the correct size and fit for your purchase. OnlinePreSales.Com recommends to measure from your heel to your toe when accurately deciding on your shoe size.
Exchanging Items (Sizing Issues):
If you want to exchange a product because of sizing issues, we can work with you to solve the issue. Please email email@example.com to begin the process.
In the rare event that you are unhappy with the fit of the shoe, we can process a free exchange for you. If you ordered a pair of shoes (for example size US7), and they arrive per order as a US7, but do not fit you because of your particular foot type, we will send you another pair free of charge. You can donate the old pair to a good cause or a friend in need. We love to give back.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.
Free exchanges will only be allowed once per order.
If you made an error in ordering the wrong size, then we cannot accept responsibility for this.
If you received a damaged product, please notify us immediately for assistance.
Canvas Shoes & Bags
Once the order is being placed, it will still have a 24-hour window to allow modifications. After that, it will have a corresponding "production time" depending on the variant or the item ordered. After the production time, it will then be shipped. The 30-day policy will be based on the shipping date. If in case it has passed 30 days for US orders and/or 45 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what your customers prefer. Customer can choose from refund or replacement.
(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries). Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.
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